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Help centre

Frequently asked questions

Everything you need to know about matches, payments and privacy.

Getting started

How does Banthangal work?

You create a profile, set your partner expectations and pay the one-year membership fee. After our team verifies and approves your profile, you receive one curated match every week. You can express interest or skip, request a contact number, and chat when there's mutual interest.

Who can join?

Anyone who is 18 or older and legally free to marry. We welcome members from Sri Lanka and the diaspora around the world.

What languages are supported?

The platform is available in Tamil, Sinhala and English. You can switch your preferred language in your settings.

Matches

How are matches chosen?

Each week we reveal one profile selected to fit the expectations you set — such as age, religion, education and location. We focus on quality and relevance rather than showing you endless profiles.

What happens when I express interest?

Your interest is recorded. If the other member also expresses interest, a private chat is unlocked for both of you automatically.

Can I get more than one match a week?

Our model is intentionally one thoughtful match per week, so each introduction gets real attention.

Payments & privacy

What does it cost?

Membership is LKR 8,000.00 for one year. Requesting a match's contact number costs LKR 1,500.00 per request. Every payment includes a digital invoice.

When is my phone number shared?

Never by default. Your number stays private until a contact request involving you is paid for and approved by our team. You stay in control of your information.

How do I pay?

Payments are handled securely by PayHere, supporting cards and bank options in LKR.

Are payments refundable?

Fees are generally non-refundable, with specific exceptions (such as duplicate charges or an unfulfilled contact request). Please see our Refund Policy for full details.

Still have questions?

Our team is happy to help — reach out any time.